Reply to email with video gmail update#

Her secret: answering customer questions with Drift Video.Įrin says that recording a quick video is more efficient when answering a complex question like “how do I update user access in the platform?”īefore, these questions would require a meeting or a long email. This was the case for Erin, client success lead at Mongoose Research.īut Erin found a secret weapon that cuts unnecessary meetings and eliminates frustratingly long email threads by letting her show the answer quickly. You’re onboarding new customers, managing a book of business, or helping users get the most out of their platform.Īnd when customers ask complex questions, it takes a TON of time to respond. Select that options and you can select a photo from the photos app. If you’re in a customer-facing role, you’re constantly in meetings or responding to emails. You can simply tap and hold down in the body of the email that you are typing - even a reply email - and a black options bar will pop up with the option to Insert Photo or Video. Answer Customer Questions Faster With Video

Reply to email with video gmail how to#

Need some ideas for how to get started? Here are a few ways to use Drift Video and Gmail to supercharge your emails. I’m happy to announce that you can now record Drift Videos right from Gmail.

You think you’re getting ghosted by a lead that was warm. You reached out to a prospect but haven’t gotten a response yet. Maybe you realize you’re wasting more time trying to tell instead of show. Easily record, capture your screen, or upload videos, playlists, and attachments from any device Outlook and Gmail.

If there are multiple users with various encryption levels, the icon will show the lowest. To the right of your recipients, you'll see a lock icon that shows the level of encryption that is supported by your message's recipients. You can’t get a live meeting on the schedule but need to provide an answer to a prospect. Check if a message you're sending is encrypted. So instead of trying to replace email, maybe we should be trying to make it more effective ?Īnd one of the best ways to do that is to combine email with video.Ī customer asks you a hard question that requires a complex answer. We still have to deal with long, painful email threads that often turn into unnecessary meetings. While there’s a time and place for real-time communication, it’s not always the best option.Įmail is the best channel for things that aren’t necessarily time-sensitive.

Texting is becoming more and more popular as a way to communicate externally. Slack has done a great job of reducing the number of emails that get sent internally. And over the years, there have been so many attempts to replace it.